Terms & Cancellation Policy

A minimum of 50% deposit is required upon making the reservation of the tour, shuttle, rental, or package. Full payment is due on the day of the tour, shuttle, rental, or package. Refunds are calculated based solely on the initial deposit amount and exclude bank transaction fees or payment processing charges or other charges incurred during the original transaction. Any such fees are non-refundable.

Customers who cancel 30 days or more before their scheduled arrival date will receive 70% of their initial deposit. The remaining 30% will be retained as a cancellation fee.

Cancellations received within 29 – 7 days before the arrival date will receive a 20% refund of initial deposit. The remaining 80% will be retained as a cancellation fee.

No refund will be given for cancellations done 6 days prior to the arrival date of any tour, shuttle, or package.

NO SHOW: In the case the customer does not show up for their tour, shuttle,rental, or package there will be no refund issued.

Cancellations by Company:Should De Quest need to cancel a scheduled service due to unforeseen circumstances, weather conditions, or operational conditions, customers will be offered the option to reschedule or receive a full refund of payments made.